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This website (https://holistiva.com, the “Site”) is owned and operated by Holistiva Health LLC (“Holistiva,” the “Company,” “we,” “us,” “our”) and all subsidiaries, parent entities, divisions, departments, and affiliates of Holistiva. If you do not agree to these Terms and Conditions (“Terms”), our Privacy Policy, or other notices referenced in these Terms, please do not use our Site, Products, or Services as your use is conditioned on your acceptance of them.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION. BY AGREEING TO THESE TERMS, YOU ACCEPT THAT YOU MUST RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS IN ARBITRATION, AS DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW. THIS WILL PRECLUDE YOU FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE COMPANY.

Scope

These Terms apply to all users of the Site (“you”), including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. The Terms govern the Site and all information, tools, products, and services (collectively, the “Services”) to the extent not covered by a more specific agreement signed by the parties.

Please read these Terms carefully before accessing or using the Services. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any Services.

Purchases, Returns, and Exchanges

We use an online e-commerce store, hosted by Shopify, to sell our products (the “Products”). Our Products are subject to return or exchange only in accordance with our Return Policy. In general, we accept returns for a limited period following a purchase, and your sole remedy if you are dissatisfied with a product purchased through the Services is to return the unused portion of the product for a refund. After the return period has expired, all sales are final, and we will not accept returns or issue refunds.

We may limit the sales of our Products to any person, geographic region, or jurisdiction and limit the quantities of any Products we offer. We reserve the right to modify, discontinue, or refuse sales of Products at any time for any reason.

Accuracy of Information

We strive to offer accurate product descriptions and pricing but do not guarantee that any product description is accurate, complete, or error-free. Prices and descriptions are subject to change at any time without notice. If you receive a product that materially differs from the product description, your sole remedy is to return it for a refund, as per our return policy.

Payment and Account Information

To purchase any Products or services through the Services, you must:

Be at least eighteen years of age
Provide us with current, complete, and valid payment information associated with a credit card or other payment method that you are authorized to use
Authorize us to charge your credit card or other payment method for the price of the Products or Services that you request, together with any taxes, fees, or shipping charges

You agree to promptly update your account and payment information, including email address, credit card details, and associated expiration dates, so that we can complete your transactions and contact you as needed.

Personal Use Only

All orders of our Products must be for personal use only. The resale of our Products by or through third-party websites, marketplaces, or platforms is strictly prohibited. We reserve the right to reject or cancel any order that appears to be placed by dealers, resellers, or distributors.

No Professional or Medical Advice

The Services do not provide medical advice, diagnosis, or treatment. The information provided through the Services is for informational purposes only. Consult with a healthcare provider before using any of our Products. Our Products are not evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Prohibited Uses

You are prohibited from using the Site or its content for any unlawful or unauthorized purpose. Prohibited uses include but are not limited to:

Engaging in unlawful acts
Violating intellectual property rights
Harassing, abusing, or harming others
Uploading viruses or malicious code
Collecting or tracking personal information of others
Spamming, phishing, or scraping content from the Site

We reserve the right to terminate your use of our Products, Services, or any related website for any violation of prohibited uses.

Registration and Access

You may be required to register for an account to use certain features of the Services. By registering, you agree to provide true, accurate, and current information. You are responsible for maintaining the confidentiality of your access credentials and are liable for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

Intellectual Property Rights

You agree to respect Holistiva Health LLC’s intellectual property rights. You are prohibited from copying, modifying, creating derivative works of, reverse engineering, or otherwise attempting to discover any source code related to Holistiva software.

The Holistiva name and logos are trademarks and service marks of Holistiva Health LLC. Other trademarks or service marks displayed via the Services are owned by their respective holders and are not affiliated with Holistiva unless otherwise indicated.

Disclaimer of Warranties

USE OF THE PRODUCTS AND SERVICES IS AT YOUR OWN DISCRETION AND RISK. THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. HOLISTIVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Liability

HOLISTIVA AND ITS AFFILIATES SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PRODUCTS OR SERVICES, INCLUDING LOSS OF PROFITS OR REVENUE, EVEN IF ADVISED OF SUCH DAMAGES. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, defend, and hold harmless Holistiva Health LLC and its affiliates, officers, directors, agents, and employees from any claims or demands arising from your use of the Site, Products, or Services.

Dispute Resolution; Arbitration Agreement

Any dispute arising out of or relating to the Site, these Terms, the Products, or the Services will be resolved by final and binding arbitration, rather than in court, under the American Arbitration Association ("AAA") rules.

YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LAWSUITS.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law provisions.

Changes to Terms

We reserve the right to update or modify these Terms at any time by posting updates to our website. Continued use of the Site, Products, or Services after changes have been posted constitutes your acceptance of the new Terms.

Contact Us

For any questions regarding these Terms, please contact us:

Email: Contact@holistiva.com

Holistiva Health LLC and its affiliates (“Holistiva,” “we,” “us,” “our”) respect your privacy and take the privacy and security of your Personal Information very seriously. This Privacy Policy (“Policy”) explains the types of information we collect, how we may use, disclose, and protect your Personal Information, and the choices available to you regarding our use of your Personal Information.

This Policy applies to the Personal Information that we obtain through our websites (including mobile versions), social networking platforms, or otherwise in connection with your use of our products and services (collectively, “the Services”). Your version of our Site may differ depending on your region. This Policy, along with our Terms and Conditions, governs your use of the Services. By using the Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Policy. If you do not agree, please do not use our Services.

For the purposes of this Policy, “Personal Information” means data about an individual who can be identified from that data or by combining it with other data. It does not include anonymous or aggregated data that cannot identify a specific person.

Collection of Personal Information

We may collect Personal Information from you when you interact with us, including when you:

Visit our Site
Place an order
Create an account
Subscribe to a newsletter
Participate in surveys, sweepstakes, or contests
Submit product reviews
Agree to receive communications from us

This Personal Information may include:

Identifiers: Name, alias, birthdate, and gender (only if provided voluntarily)
Contact information: Email address, shipping and billing addresses, telephone number, and social media profile
Account profile information: Username, password, purchase history
Commercial information: Payment details (credit/debit card), processed through third-party vendors such as Shopify
Health information: Any relevant health information you share, including adverse reactions to our products
Internet/electronic activity: IP address, geolocation, browser details, online activity, and usage patterns collected via cookies or other tracking mechanisms

We may also gather information about you from social media platforms like Instagram, Facebook, and Twitter if you interact with us on those platforms.

Use of Personal Information

We may use your Personal Information for the following purposes:

Enable your use of the Site and its features
Process transactions and manage your account
Personalize your experience on our Site
Improve our products, services, and customer support
Comply with legal and regulatory requirements
Prevent fraud, theft, and unauthorized transactions
Administer surveys, marketing campaigns, or promotions
Communicate with you about products, services, and updates

You may unsubscribe from receiving marketing communications at any time.

Sharing of Personal Information

We may share your information with:

Our employees: To provide services to you based on a need-to-know basis
Affiliates: Entities under common control with Holistiva Health LLC
Third-party service providers: To help operate our business, such as hosting, payment processing, shipping, and customer service
Legal authorities: If necessary to comply with legal obligations or protect our rights

In case of business divestiture, sale, merger, or acquisition, your Personal Information may be transferred to the new entity.

We may also share aggregate, non-individual data that cannot identify a person.

Cookies and Tracking

We and our partners use cookies or similar technology to facilitate transactions, enhance user experience, and analyze usage patterns. You may disable cookies through your browser settings, but certain features may become unavailable.

Retaining and Protecting Personal Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy. To protect your Personal Information, we implement security measures, though no system can guarantee complete security.

Children

Our Site is not directed to children under 13. We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it.

Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies if you visit these sites.

Changes to this Policy

We reserve the right to update this Policy. Updates will be posted on our Site with the “Last Updated” date. Continued use of the Site after updates constitutes acceptance of the changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: Contact@holistiva.com (subject line: "Privacy")
Mailing Address: Holistiva Health LLC, 8 The Green STE A, Dover, DE 19901

Last Updated:20-11-2024

At Holistiva Health LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review the following details regarding our return policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be unused, in its original packaging, and in the same condition you received it.
The return must be initiated within 30 days of the original purchase date.
A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

Opened or used products
Gift cards
Final sale or clearance items
Products marked as non-returnable at the time of purchase

Return Process

To initiate a return, please follow these steps:

Contact Us: Send an email to Contact@holistiva.com with your order number, the product you wish to return, and the reason for the return.
Approval: Once we receive your request, we will review it and respond with further instructions on how to proceed with the return. If your return is approved, we will provide you with a return shipping address.
Shipping: You are responsible for return shipping costs unless the product was damaged or defective upon arrival. Please use a trackable shipping service or purchase shipping insurance as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

Check your bank or credit card statement as processing time may vary.
Contact your bank or credit card provider, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at Contact@holistiva.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at Contact@holistiva.com and follow the return process for exchanges.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will work with you to arrange a replacement or refund.

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are not eligible for refunds unless they are defective.

Contact Us

For any questions or concerns regarding this return policy, please contact us at:

Email: Contact@holistiva.com
Mailing Address: Holistiva Health LLC, 8 The Green STE A, Dover, DE 19901

At Holistiva Health, we are committed to making our website accessible to all individuals, including those with disabilities. We aim to provide an inclusive and user-friendly online experience by adhering to the latest accessibility standards.

Accessibility Features

We continuously work to improve our website’s accessibility, striving to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines are set by the World Wide Web Consortium (W3C) to ensure websites are developed to accommodate users with visual, auditory, motor, and cognitive impairments.

Some of the key accessibility features on our website include:

Keyboard Navigation: Our website can be navigated fully using a keyboard. You can use the "Tab" key to move through content without the need for a mouse.
Text Alternatives: Non-text content, such as images and icons, includes descriptive alt text to support screen reader users.
Accessible Forms: All forms on our site are designed to be easily accessible, labeled correctly for those using assistive technologies.
Contrast and Readability: We ensure that there is sufficient contrast between text and background colors, making the content easy to read for users with visual impairments. Users can also adjust font sizes through their browser settings for a better reading experience.
Adjustable Text Size: Users can adjust the size of text through browser settings to make it easier to read.
Responsive Design: Our website is optimized for use across devices, ensuring a seamless experience whether you're on a desktop, tablet, or smartphone.
Video Captions: Any videos on our site include captions to assist individuals with hearing impairments.

Ongoing Improvements

Our commitment to accessibility is ongoing. We regularly monitor and test our website to improve usability and accessibility, incorporating feedback from users and third-party audits to ensure compliance with evolving standards.

Third-Party Tools

While we aim to make all pages accessible, some third-party content may not be fully compliant. We work with these partners to encourage accessibility best practices.

Contact Us for Assistance

If you encounter any difficulties in accessing content or have suggestions to improve our website’s accessibility, please feel free to contact us or email us directly at Contact@holistiva.com. We are here to help and will address your concerns promptly.

Feedback and Future Updates

We are dedicated to continuously improving accessibility. Our policies are regularly reviewed to align with the latest standards and legal requirements, including those set out by the Americans with Disabilities Act (ADA).

Thank you for visiting Holistiva Health, where natural health is simplified and accessible to everyone.

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"Remember" Memory Power Boost Capsules

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Himalayan Shilajit Power Boost Capsules with MACA

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Stress relief Ashwagandha

Stress relief Ashwagandha

Terms & Conditions

Scope

Purchases, Returns, and Exchanges

Accuracy of Information

Payment and Account Information

Personal Use Only

No Professional or Medical Advice

Prohibited Uses

Registration and Access

Intellectual Property Rights

Disclaimer of Warranties

Limitation of Liability

Indemnification

Dispute Resolution; Arbitration Agreement

Governing Law

Changes to Terms

Contact Us

Privacy Policy

Collection of Personal Information

Use of Personal Information

Sharing of Personal Information

Cookies and Tracking

Retaining and Protecting Personal Information

Children

Links to Third-Party Websites

Changes to this Policy

Contact Us

Return Policy

Eligibility for Returns

Non-Returnable Items

Return Process

Refunds

Late or Missing Refunds

Exchanges

Damaged or Defective Products

Sale Items

Contact Us

Digital Accessibility Statement

Accessibility Features

Ongoing Improvements

Third-Party Tools

Contact Us for Assistance

Feedback and Future Updates