Shipping policy

At Holistiva Health LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review the following details regarding our return policy.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original packaging, and in the same condition you received it.

  • The return must be initiated within 30 days of the original purchase date.

  • A receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items cannot be returned, including:

  • Opened or used products

  • Gift cards

  • Final sale or clearance items

  • Products marked as non-returnable at the time of purchase

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to Contact@holistiva.com with your order number, the product you wish to return, and the reason for the return.

  2. Approval: Once we receive your request, we will review it and respond with further instructions on how to proceed with the return. If your return is approved, we will provide you with a return shipping address.

  3. Shipping: You are responsible for return shipping costs unless the product was damaged or defective upon arrival. Please use a trackable shipping service or purchase shipping insurance as we cannot guarantee receipt of your returned item.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank or credit card statement as processing time may vary.

  • Contact your bank or credit card provider, as it may take some time before your refund is officially posted.

  • If you’ve done all of this and still have not received your refund, please contact us at Contact@holistiva.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at Contact@holistiva.com and follow the return process for exchanges.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will work with you to arrange a replacement or refund.

Sale Items

Only regular-priced items may be refunded. Sale or discounted items are not eligible for refunds unless they are defective.

Contact Us

For any questions or concerns regarding this return policy, please contact us at:

  • Email: Contact@holistiva.com

Mailing Address: Holistiva Health LLC, 8 The Green STE A, Dover, DE 19901