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Emails
holistiva@gmail.com
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Address
8 The Green STE A, Dover, DE 19901.
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Address
1656 Nash Rd#2, Courtice, ON L1E 2Y4 Canada.
holistiva@gmail.com
8 The Green STE A, Dover, DE 19901.
1656 Nash Rd#2, Courtice, ON L1E 2Y4 Canada.
This website (https://holistiva.com, the “Site”) is owned and operated by Holistiva Health LLC (“Holistiva,” the “Company,” “we,” “us,” “our”) and all subsidiaries, parent entities, divisions, departments, and affiliates of Holistiva. If you do not agree to these Terms and Conditions (“Terms”), our Privacy Policy, or other notices referenced in these Terms, please do not use our Site, Products, or Services as your use is conditioned on your acceptance of them.
IMPORTANT: THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION. BY AGREEING TO THESE TERMS, YOU ACCEPT THAT YOU MUST RESOLVE ANY CLAIM THAT YOU MAY HAVE AGAINST THE COMPANY ON AN INDIVIDUAL BASIS IN ARBITRATION, AS DESCRIBED IN THE DISPUTE RESOLUTION SECTION BELOW. THIS WILL PRECLUDE YOU FROM BRINGING ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION AGAINST THE COMPANY.
These Terms apply to all users of the Site (“you”), including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. The Terms govern the Site and all information, tools, products, and services (collectively, the “Services”) to the extent not covered by a more specific agreement signed by the parties.
Please read these Terms carefully before accessing or using the Services. By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any Services.
We use an online e-commerce store, hosted by Shopify, to sell our products (the “Products”). Our Products are subject to return or exchange only in accordance with our Return Policy. In general, we accept returns for a limited period following a purchase, and your sole remedy if you are dissatisfied with a product purchased through the Services is to return the unused portion of the product for a refund. After the return period has expired, all sales are final, and we will not accept returns or issue refunds.
We may limit the sales of our Products to any person, geographic region, or jurisdiction and limit the quantities of any Products we offer. We reserve the right to modify, discontinue, or refuse sales of Products at any time for any reason.
We strive to offer accurate product descriptions and pricing but do not guarantee that any product description is accurate, complete, or error-free. Prices and descriptions are subject to change at any time without notice. If you receive a product that materially differs from the product description, your sole remedy is to return it for a refund, as per our return policy.
To purchase any Products or services through the Services, you must:
You agree to promptly update your account and payment information, including email address, credit card details, and associated expiration dates, so that we can complete your transactions and contact you as needed.
All orders of our Products must be for personal use only. The resale of our Products by or through third-party websites, marketplaces, or platforms is strictly prohibited. We reserve the right to reject or cancel any order that appears to be placed by dealers, resellers, or distributors.
The Services do not provide medical advice, diagnosis, or treatment. The information provided through the Services is for informational purposes only. Consult with a healthcare provider before using any of our Products. Our Products are not evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
You are prohibited from using the Site or its content for any unlawful or unauthorized purpose. Prohibited uses include but are not limited to:
We reserve the right to terminate your use of our Products, Services, or any related website for any violation of prohibited uses.
You may be required to register for an account to use certain features of the Services. By registering, you agree to provide true, accurate, and current information. You are responsible for maintaining the confidentiality of your access credentials and are liable for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.
You agree to respect Holistiva Health LLC’s intellectual property rights. You are prohibited from copying, modifying, creating derivative works of, reverse engineering, or otherwise attempting to discover any source code related to Holistiva software.
The Holistiva name and logos are trademarks and service marks of Holistiva Health LLC. Other trademarks or service marks displayed via the Services are owned by their respective holders and are not affiliated with Holistiva unless otherwise indicated.
USE OF THE PRODUCTS AND SERVICES IS AT YOUR OWN DISCRETION AND RISK. THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. HOLISTIVA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
HOLISTIVA AND ITS AFFILIATES SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THE PRODUCTS OR SERVICES, INCLUDING LOSS OF PROFITS OR REVENUE, EVEN IF ADVISED OF SUCH DAMAGES. THIS LIMITATION APPLIES TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Holistiva Health LLC and its affiliates, officers, directors, agents, and employees from any claims or demands arising from your use of the Site, Products, or Services.
Any dispute arising out of or relating to the Site, these Terms, the Products, or the Services will be resolved by final and binding arbitration, rather than in court, under the American Arbitration Association ("AAA") rules.
YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LAWSUITS.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law provisions.
We reserve the right to update or modify these Terms at any time by posting updates to our website. Continued use of the Site, Products, or Services after changes have been posted constitutes your acceptance of the new Terms.
For any questions regarding these Terms, please contact us:
Holistiva Health LLC and its affiliates (“Holistiva,” “we,” “us,” “our”) respect your privacy and take the privacy and security of your Personal Information very seriously. This Privacy Policy (“Policy”) explains the types of information we collect, how we may use, disclose, and protect your Personal Information, and the choices available to you regarding our use of your Personal Information.
This Policy applies to the Personal Information that we obtain through our websites (including mobile versions), social networking platforms, or otherwise in connection with your use of our products and services (collectively, “the Services”). Your version of our Site may differ depending on your region. This Policy, along with our Terms and Conditions, governs your use of the Services. By using the Services, you agree to the collection, use, and disclosure of your Personal Information as described in this Policy. If you do not agree, please do not use our Services.
For the purposes of this Policy, “Personal Information” means data about an individual who can be identified from that data or by combining it with other data. It does not include anonymous or aggregated data that cannot identify a specific person.
We may collect Personal Information from you when you interact with us, including when you:
This Personal Information may include:
We may also gather information about you from social media platforms like Instagram, Facebook, and Twitter if you interact with us on those platforms.
We may use your Personal Information for the following purposes:
You may unsubscribe from receiving marketing communications at any time.
We may share your information with:
In case of business divestiture, sale, merger, or acquisition, your Personal Information may be transferred to the new entity.
We may also share aggregate, non-individual data that cannot identify a person.
We and our partners use cookies or similar technology to facilitate transactions, enhance user experience, and analyze usage patterns. You may disable cookies through your browser settings, but certain features may become unavailable.
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy. To protect your Personal Information, we implement security measures, though no system can guarantee complete security.
Our Site is not directed to children under 13. We do not knowingly collect information from children under 13. If we become aware of such data, we will delete it.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies if you visit these sites.
We reserve the right to update this Policy. Updates will be posted on our Site with the “Last Updated” date. Continued use of the Site after updates constitutes acceptance of the changes.
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:
Last Updated:20-11-2024
At Holistiva Health LLC, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return process. Please review the following details regarding our return policy.
To be eligible for a return, the following conditions must be met:
Certain items cannot be returned, including:
To initiate a return, please follow these steps:
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable.
If you haven’t received a refund after 10 business days:
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, contact us at Contact@holistiva.com and follow the return process for exchanges.
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will work with you to arrange a replacement or refund.
Only regular-priced items may be refunded. Sale or discounted items are not eligible for refunds unless they are defective.
For any questions or concerns regarding this return policy, please contact us at:
At Holistiva Health, we are committed to making our website accessible to all individuals, including those with disabilities. We aim to provide an inclusive and user-friendly online experience by adhering to the latest accessibility standards.
We continuously work to improve our website’s accessibility, striving to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level. These guidelines are set by the World Wide Web Consortium (W3C) to ensure websites are developed to accommodate users with visual, auditory, motor, and cognitive impairments.
Some of the key accessibility features on our website include:
Our commitment to accessibility is ongoing. We regularly monitor and test our website to improve usability and accessibility, incorporating feedback from users and third-party audits to ensure compliance with evolving standards.
While we aim to make all pages accessible, some third-party content may not be fully compliant. We work with these partners to encourage accessibility best practices.
If you encounter any difficulties in accessing content or have suggestions to improve our website’s accessibility, please feel free to contact us or email us directly at Contact@holistiva.com. We are here to help and will address your concerns promptly.
We are dedicated to continuously improving accessibility. Our policies are regularly reviewed to align with the latest standards and legal requirements, including those set out by the Americans with Disabilities Act (ADA).
Thank you for visiting Holistiva Health, where natural health is simplified and accessible to everyone.